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import pandas as pd
import numpy as np
from datetime import datetime, timedelta
import json

class ThirdPartyIncidentManagement:
    def __init__(self):
        self.incidents = {}
        self.third_parties = {}
        self.response_teams = {}
        self.communication_channels = {}
        self.escalation_rules = {}
        self.lessons_learned = {}
    
    def register_third_party(self, party_id, party_data):
        """Registrar tercero"""
        self.third_parties[party_id] = {
            'party_id': party_id,
            'name': party_data['name'],
            'type': party_data['type'],
            'criticality': party_data.get('criticality', 'medium'),
            'contact_info': party_data.get('contact_info', {}),
            'incident_contact': party_data.get('incident_contact', {}),
            'escalation_contacts': party_data.get('escalation_contacts', []),
            'sla_requirements': party_data.get('sla_requirements', {}),
            'data_shared': party_data.get('data_shared', []),
            'systems_accessed': party_data.get('systems_accessed', []),
            'last_incident': None,
            'incident_count': 0
        }
    
    def create_incident(self, incident_id, incident_data):
        """Crear incidente de tercero"""
        incident = {
            'incident_id': incident_id,
            'title': incident_data['title'],
            'description': incident_data['description'],
            'severity': incident_data['severity'],
            'category': incident_data['category'],
            'affected_third_parties': incident_data.get('affected_third_parties', []),
            'discovered_by': incident_data.get('discovered_by', 'unknown'),
            'discovery_date': incident_data.get('discovery_date', datetime.now()),
            'status': 'open',
            'priority': self.calculate_priority(incident_data),
            'impact_assessment': {},
            'response_actions': [],
            'communications': [],
            'timeline': [],
            'lessons_learned': [],
            'created_date': datetime.now()
        }
        
        self.incidents[incident_id] = incident
        
        # Actualizar contador de incidentes para terceros afectados
        for party_id in incident['affected_third_parties']:
            if party_id in self.third_parties:
                self.third_parties[party_id]['incident_count'] += 1
                self.third_parties[party_id]['last_incident'] = incident['discovery_date']
        
        return incident
    
    def calculate_priority(self, incident_data):
        """Calcular prioridad del incidente"""
        severity = incident_data['severity']
        affected_parties = len(incident_data.get('affected_third_parties', []))
        
        # Calcular prioridad basada en severidad y número de terceros afectados
        priority_scores = {
            'critical': 4,
            'high': 3,
            'medium': 2,
            'low': 1
        }
        
        base_priority = priority_scores.get(severity, 2)
        
        # Ajustar por número de terceros afectados
        if affected_parties > 5:
            base_priority += 1
        elif affected_parties > 2:
            base_priority += 0.5
        
        # Determinar prioridad final
        if base_priority >= 4:
            return 'critical'
        elif base_priority >= 3:
            return 'high'
        elif base_priority >= 2:
            return 'medium'
        else:
            return 'low'
    
    def assess_impact(self, incident_id, impact_data):
        """Evaluar impacto del incidente"""
        if incident_id not in self.incidents:
            return False
        
        incident = self.incidents[incident_id]
        
        impact_assessment = {
            'business_impact': impact_data.get('business_impact', 'unknown'),
            'financial_impact': impact_data.get('financial_impact', 0),
            'reputation_impact': impact_data.get('reputation_impact', 'unknown'),
            'regulatory_impact': impact_data.get('regulatory_impact', 'unknown'),
            'data_compromised': impact_data.get('data_compromised', []),
            'systems_affected': impact_data.get('systems_affected', []),
            'customers_affected': impact_data.get('customers_affected', 0),
            'estimated_downtime': impact_data.get('estimated_downtime', 0),
            'recovery_time': impact_data.get('recovery_time', 0),
            'assessed_by': impact_data.get('assessed_by', 'unknown'),
            'assessment_date': datetime.now()
        }
        
        incident['impact_assessment'] = impact_assessment
        
        # Actualizar prioridad basada en impacto
        incident['priority'] = self.update_priority_based_on_impact(incident)
        
        return True
    
    def update_priority_based_on_impact(self, incident):
        """Actualizar prioridad basada en impacto"""
        impact = incident['impact_assessment']
        
        # Verificar factores de alto impacto
        high_impact_factors = 0
        
        if impact['business_impact'] == 'critical':
            high_impact_factors += 2
        elif impact['business_impact'] == 'high':
            high_impact_factors += 1
        
        if impact['financial_impact'] > 1000000:  # > $1M
            high_impact_factors += 2
        elif impact['financial_impact'] > 100000:  # > $100K
            high_impact_factors += 1
        
        if impact['reputation_impact'] == 'severe':
            high_impact_factors += 2
        elif impact['reputation_impact'] == 'moderate':
            high_impact_factors += 1
        
        if impact['regulatory_impact'] == 'severe':
            high_impact_factors += 2
        elif impact['regulatory_impact'] == 'moderate':
            high_impact_factors += 1
        
        if impact['customers_affected'] > 10000:
            high_impact_factors += 2
        elif impact['customers_affected'] > 1000:
            high_impact_factors += 1
        
        # Determinar prioridad actualizada
        if high_impact_factors >= 6:
            return 'critical'
        elif high_impact_factors >= 4:
            return 'high'
        elif high_impact_factors >= 2:
            return 'medium'
        else:
            return 'low'
    
    def add_response_action(self, incident_id, action_data):
        """Añadir acción de respuesta"""
        if incident_id not in self.incidents:
            return False
        
        action_id = f"ACTION-{len(self.incidents[incident_id]['response_actions']) + 1}"
        
        action = {
            'action_id': action_id,
            'description': action_data['description'],
            'assigned_to': action_data['assigned_to'],
            'third_party': action_data.get('third_party'),
            'action_type': action_data.get('action_type', 'general'),
            'priority': action_data.get('priority', 'medium'),
            'due_date': action_data.get('due_date'),
            'status': 'pending',
            'created_date': datetime.now(),
            'completed_date': None,
            'notes': action_data.get('notes', '')
        }
        
        self.incidents[incident_id]['response_actions'].append(action)
        
        # Añadir al timeline
        self.incidents[incident_id]['timeline'].append({
            'timestamp': datetime.now(),
            'event': f"Acción de respuesta añadida: {action['description']}",
            'actor': action_data.get('created_by', 'system')
        })
        
        return True
    
    def update_action_status(self, incident_id, action_id, status, notes=None):
        """Actualizar estado de acción"""
        if incident_id not in self.incidents:
            return False
        
        incident = self.incidents[incident_id]
        
        for action in incident['response_actions']:
            if action['action_id'] == action_id:
                action['status'] = status
                if notes:
                    action['notes'] = notes
                
                if status == 'completed':
                    action['completed_date'] = datetime.now()
                
                # Añadir al timeline
                incident['timeline'].append({
                    'timestamp': datetime.now(),
                    'event': f"Acción {action_id} actualizada a {status}",
                    'actor': 'system'
                })
                
                return True
        
        return False
    
    def add_communication(self, incident_id, communication_data):
        """Añadir comunicación"""
        if incident_id not in self.incidents:
            return False
        
        communication_id = f"COMM-{len(self.incidents[incident_id]['communications']) + 1}"
        
        communication = {
            'communication_id': communication_id,
            'type': communication_data['type'],
            'direction': communication_data['direction'],  # 'inbound' or 'outbound'
            'third_party': communication_data.get('third_party'),
            'subject': communication_data['subject'],
            'content': communication_data['content'],
            'sent_by': communication_data['sent_by'],
            'sent_to': communication_data['sent_to'],
            'timestamp': datetime.now(),
            'priority': communication_data.get('priority', 'normal'),
            'status': 'sent'
        }
        
        self.incidents[incident_id]['communications'].append(communication)
        
        # Añadir al timeline
        self.incidents[incident_id]['timeline'].append({
            'timestamp': datetime.now(),
            'event': f"Comunicación {communication['type']} enviada a {communication['sent_to']}",
            'actor': communication['sent_by']
        })
        
        return True
    
    def escalate_incident(self, incident_id, escalation_data):
        """Escalar incidente"""
        if incident_id not in self.incidents:
            return False
        
        incident = self.incidents[incident_id]
        
        escalation = {
            'escalation_id': f"ESC-{len(incident.get('escalations', [])) + 1}",
            'reason': escalation_data['reason'],
            'escalated_to': escalation_data['escalated_to'],
            'escalated_by': escalation_data['escalated_by'],
            'timestamp': datetime.now(),
            'priority': escalation_data.get('priority', 'high'),
            'status': 'active'
        }
        
        if 'escalations' not in incident:
            incident['escalations'] = []
        
        incident['escalations'].append(escalation)
        
        # Actualizar prioridad del incidente
        if escalation['priority'] == 'critical':
            incident['priority'] = 'critical'
        
        # Añadir al timeline
        incident['timeline'].append({
            'timestamp': datetime.now(),
            'event': f"Incidente escalado a {escalation['escalated_to']}",
            'actor': escalation['escalated_by']
        })
        
        return True
    
    def close_incident(self, incident_id, closure_data):
        """Cerrar incidente"""
        if incident_id not in self.incidents:
            return False
        
        incident = self.incidents[incident_id]
        
        # Verificar que todas las acciones estén completadas
        pending_actions = [a for a in incident['response_actions'] if a['status'] == 'pending']
        if pending_actions:
            return False  # No se puede cerrar con acciones pendientes
        
        incident['status'] = 'closed'
        incident['closure_date'] = datetime.now()
        incident['closure_reason'] = closure_data.get('reason', 'resolved')
        incident['closure_notes'] = closure_data.get('notes', '')
        incident['closed_by'] = closure_data.get('closed_by', 'unknown')
        
        # Añadir al timeline
        incident['timeline'].append({
            'timestamp': datetime.now(),
            'event': f"Incidente cerrado: {incident['closure_reason']}",
            'actor': incident['closed_by']
        })
        
        return True
    
    def generate_incident_report(self, incident_id):
        """Generar reporte de incidente"""
        if incident_id not in self.incidents:
            return None
        
        incident = self.incidents[incident_id]
        
        # Calcular métricas
        total_actions = len(incident['response_actions'])
        completed_actions = len([a for a in incident['response_actions'] if a['status'] == 'completed'])
        pending_actions = len([a for a in incident['response_actions'] if a['status'] == 'pending'])
        
        total_communications = len(incident['communications'])
        escalations = len(incident.get('escalations', []))
        
        # Calcular duración
        if incident['status'] == 'closed':
            duration = incident['closure_date'] - incident['discovery_date']
        else:
            duration = datetime.now() - incident['discovery_date']
        
        report = {
            'incident_id': incident_id,
            'title': incident['title'],
            'status': incident['status'],
            'priority': incident['priority'],
            'severity': incident['severity'],
            'discovery_date': incident['discovery_date'],
            'closure_date': incident.get('closure_date'),
            'duration': duration,
            'affected_third_parties': incident['affected_third_parties'],
            'impact_assessment': incident['impact_assessment'],
            'response_metrics': {
                'total_actions': total_actions,
                'completed_actions': completed_actions,
                'pending_actions': pending_actions,
                'completion_rate': (completed_actions / total_actions * 100) if total_actions > 0 else 0
            },
            'communication_metrics': {
                'total_communications': total_communications,
                'escalations': escalations
            },
            'timeline': incident['timeline'],
            'lessons_learned': incident.get('lessons_learned', []),
            'recommendations': self.generate_incident_recommendations(incident)
        }
        
        return report
    
    def generate_incident_recommendations(self, incident):
        """Generar recomendaciones basadas en incidente"""
        recommendations = []
        
        # Recomendaciones basadas en duración
        if incident['status'] == 'closed':
            duration = incident['closure_date'] - incident['discovery_date']
            if duration.days > 7:
                recommendations.append({
                    'type': 'response_time',
                    'priority': 'high',
                    'description': "Mejorar tiempo de respuesta - incidente duró más de 7 días"
                })
        
        # Recomendaciones basadas en escalaciones
        escalations = incident.get('escalations', [])
        if len(escalations) > 2:
            recommendations.append({
                'type': 'escalation_management',
                'priority': 'medium',
                'description': f"Revisar proceso de escalación - {len(escalations)} escalaciones"
            })
        
        # Recomendaciones basadas en acciones pendientes
        pending_actions = [a for a in incident['response_actions'] if a['status'] == 'pending']
        if len(pending_actions) > 0:
            recommendations.append({
                'type': 'action_management',
                'priority': 'high',
                'description': f"Completar {len(pending_actions)} acciones pendientes"
            })
        
        # Recomendaciones basadas en terceros afectados
        if len(incident['affected_third_parties']) > 3:
            recommendations.append({
                'type': 'third_party_management',
                'priority': 'medium',
                'description': "Revisar gestión de terceros - múltiples afectados"
            })
        
        return recommendations

# Ejemplo de uso
incident_mgmt = ThirdPartyIncidentManagement()

# Registrar tercero
incident_mgmt.register_third_party('TP-001', {
    'name': 'Cloud Provider',
    'type': 'cloud_provider',
    'criticality': 'high',
    'contact_info': {'email': 'security@cloudprovider.com'},
    'incident_contact': {'email': 'incidents@cloudprovider.com'},
    'data_shared': ['customer_data', 'financial_data'],
    'systems_accessed': ['production_db', 'backup_systems']
})

# Crear incidente
incident = incident_mgmt.create_incident('INC-001', {
    'title': 'Data Breach at Cloud Provider',
    'description': 'Suspected data breach affecting customer data',
    'severity': 'high',
    'category': 'data_breach',
    'affected_third_parties': ['TP-001'],
    'discovered_by': 'Security Team'
})

# Evaluar impacto
incident_mgmt.assess_impact('INC-001', {
    'business_impact': 'high',
    'financial_impact': 500000,
    'reputation_impact': 'moderate',
    'regulatory_impact': 'moderate',
    'data_compromised': ['customer_data'],
    'customers_affected': 5000
})

# Añadir acción de respuesta
incident_mgmt.add_response_action('INC-001', {
    'description': 'Contact cloud provider for incident details',
    'assigned_to': 'Security Team',
    'third_party': 'TP-001',
    'action_type': 'communication',
    'priority': 'high'
})

# Generar reporte
report = incident_mgmt.generate_incident_report('INC-001')
print(f"Reporte de incidente: {report['title']}")
print(f"Prioridad: {report['priority']}")
print(f"Terceros afectados: {len(report['affected_third_parties'])}")

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class InterOrganizationalCoordination:
    def __init__(self):
        self.coordination_channels = {}
        self.shared_playbooks = {}
        self.escalation_matrices = {}
        self.communication_protocols = {}
    
    def setup_coordination_channel(self, channel_id, channel_config):
        """Configurar canal de coordinación"""
        self.coordination_channels[channel_id] = {
            'channel_id': channel_id,
            'name': channel_config['name'],
            'type': channel_config['type'],
            'participants': channel_config['participants'],
            'purpose': channel_config['purpose'],
            'communication_methods': channel_config['communication_methods'],
            'escalation_rules': channel_config.get('escalation_rules', []),
            'active': True
        }
    
    def create_shared_playbook(self, playbook_id, playbook_config):
        """Crear playbook compartido"""
        self.shared_playbooks[playbook_id] = {
            'playbook_id': playbook_id,
            'name': playbook_config['name'],
            'incident_type': playbook_config['incident_type'],
            'participating_organizations': playbook_config['participating_organizations'],
            'roles_responsibilities': playbook_config['roles_responsibilities'],
            'communication_protocols': playbook_config['communication_protocols'],
            'escalation_procedures': playbook_config['escalation_procedures'],
            'response_actions': playbook_config['response_actions'],
            'created_date': datetime.now(),
            'last_updated': datetime.now()
        }
    
    def activate_playbook(self, playbook_id, incident_id, activation_data):
        """Activar playbook compartido"""
        if playbook_id not in self.shared_playbooks:
            return False
        
        playbook = self.shared_playbooks[playbook_id]
        
        activation = {
            'activation_id': f"ACT-{len(playbook.get('activations', [])) + 1}",
            'incident_id': incident_id,
            'playbook_id': playbook_id,
            'activated_by': activation_data['activated_by'],
            'activation_date': datetime.now(),
            'participating_organizations': playbook['participating_organizations'],
            'status': 'active',
            'coordination_channel': activation_data.get('coordination_channel'),
            'escalation_contacts': activation_data.get('escalation_contacts', [])
        }
        
        if 'activations' not in playbook:
            playbook['activations'] = []
        
        playbook['activations'].append(activation)
        
        return True
    
    def coordinate_response_action(self, activation_id, action_data):
        """Coordinar acción de respuesta"""
        # Encontrar activación
        activation = None
        for playbook in self.shared_playbooks.values():
            for act in playbook.get('activations', []):
                if act['activation_id'] == activation_id:
                    activation = act
                    break
        
        if not activation:
            return False
        
        coordination_action = {
            'action_id': f"COORD-{len(activation.get('coordinated_actions', [])) + 1}",
            'description': action_data['description'],
            'responsible_organization': action_data['responsible_organization'],
            'supporting_organizations': action_data.get('supporting_organizations', []),
            'priority': action_data.get('priority', 'medium'),
            'due_date': action_data.get('due_date'),
            'status': 'pending',
            'created_date': datetime.now(),
            'coordination_notes': action_data.get('coordination_notes', '')
        }
        
        if 'coordinated_actions' not in activation:
            activation['coordinated_actions'] = []
        
        activation['coordinated_actions'].append(coordination_action)
        
        return True
    
    def escalate_coordination(self, activation_id, escalation_data):
        """Escalar coordinación"""
        # Encontrar activación
        activation = None
        for playbook in self.shared_playbooks.values():
            for act in playbook.get('activations', []):
                if act['activation_id'] == activation_id:
                    activation = act
                    break
        
        if not activation:
            return False
        
        escalation = {
            'escalation_id': f"ESC-{len(activation.get('escalations', [])) + 1}",
            'reason': escalation_data['reason'],
            'escalated_to': escalation_data['escalated_to'],
            'escalated_by': escalation_data['escalated_by'],
            'timestamp': datetime.now(),
            'priority': escalation_data.get('priority', 'high'),
            'status': 'active'
        }
        
        if 'escalations' not in activation:
            activation['escalations'] = []
        
        activation['escalations'].append(escalation)
        
        return True
    
    def generate_coordination_report(self, activation_id):
        """Generar reporte de coordinación"""
        # Encontrar activación
        activation = None
        playbook = None
        for pb in self.shared_playbooks.values():
            for act in pb.get('activations', []):
                if act['activation_id'] == activation_id:
                    activation = act
                    playbook = pb
                    break
        
        if not activation:
            return None
        
        # Calcular métricas
        total_actions = len(activation.get('coordinated_actions', []))
        completed_actions = len([a for a in activation.get('coordinated_actions', []) if a['status'] == 'completed'])
        pending_actions = len([a for a in activation.get('coordinated_actions', []) if a['status'] == 'pending'])
        
        escalations = len(activation.get('escalations', []))
        
        report = {
            'activation_id': activation_id,
            'playbook_name': playbook['name'],
            'incident_id': activation['incident_id'],
            'activation_date': activation['activation_date'],
            'participating_organizations': activation['participating_organizations'],
            'status': activation['status'],
            'coordination_metrics': {
                'total_actions': total_actions,
                'completed_actions': completed_actions,
                'pending_actions': pending_actions,
                'completion_rate': (completed_actions / total_actions * 100) if total_actions > 0 else 0
            },
            'escalations': escalations,
            'coordinated_actions': activation.get('coordinated_actions', []),
            'recommendations': self.generate_coordination_recommendations(activation)
        }
        
        return report
    
    def generate_coordination_recommendations(self, activation):
        """Generar recomendaciones de coordinación"""
        recommendations = []
        
        # Recomendaciones basadas en acciones pendientes
        pending_actions = [a for a in activation.get('coordinated_actions', []) if a['status'] == 'pending']
        if len(pending_actions) > 0:
            recommendations.append({
                'type': 'action_completion',
                'priority': 'high',
                'description': f"Completar {len(pending_actions)} acciones coordinadas pendientes"
            })
        
        # Recomendaciones basadas en escalaciones
        escalations = activation.get('escalations', [])
        if len(escalations) > 2:
            recommendations.append({
                'type': 'escalation_management',
                'priority': 'medium',
                'description': f"Revisar proceso de escalación - {len(escalations)} escalaciones"
            })
        
        # Recomendaciones basadas en duración
        if activation['status'] == 'active':
            duration = datetime.now() - activation['activation_date']
            if duration.days > 3:
                recommendations.append({
                    'type': 'duration_management',
                    'priority': 'medium',
                    'description': f"Revisar duración de coordinación - {duration.days} días activos"
                })
        
        return recommendations

# Ejemplo de uso
coordination = InterOrganizationalCoordination()

# Configurar canal de coordinación
coordination.setup_coordination_channel('CHANNEL-001', {
    'name': 'Security Incident Coordination',
    'type': 'incident_response',
    'participants': ['Organization A', 'Cloud Provider', 'Security Vendor'],
    'purpose': 'Coordinate response to security incidents',
    'communication_methods': ['email', 'slack', 'phone'],
    'escalation_rules': [
        {'level': 1, 'contact': 'Security Team', 'timeframe': '1 hour'},
        {'level': 2, 'contact': 'CISO', 'timeframe': '2 hours'},
        {'level': 3, 'contact': 'CEO', 'timeframe': '4 hours'}
    ]
})

# Crear playbook compartido
coordination.create_shared_playbook('PLAYBOOK-001', {
    'name': 'Data Breach Response',
    'incident_type': 'data_breach',
    'participating_organizations': ['Organization A', 'Cloud Provider'],
    'roles_responsibilities': {
        'Organization A': ['Incident Commander', 'Communications Lead'],
        'Cloud Provider': ['Technical Lead', 'Forensics Lead']
    },
    'communication_protocols': {
        'initial_notification': 'Email + Phone',
        'status_updates': 'Hourly via Slack',
        'escalation': 'Phone + Email'
    },
    'response_actions': [
        {'action': 'Contain breach', 'responsible': 'Cloud Provider', 'timeframe': '1 hour'},
        {'action': 'Assess impact', 'responsible': 'Organization A', 'timeframe': '2 hours'},
        {'action': 'Notify customers', 'responsible': 'Organization A', 'timeframe': '24 hours'}
    ]
})

# Activar playbook
coordination.activate_playbook('PLAYBOOK-001', 'INC-001', {
    'activated_by': 'Security Team',
    'coordination_channel': 'CHANNEL-001',
    'escalation_contacts': ['ciso@orga.com', 'security@cloudprovider.com']
})

# Coordinar acción
coordination.coordinate_response_action('ACT-1', {
    'description': 'Contain data breach',
    'responsible_organization': 'Cloud Provider',
    'supporting_organizations': ['Organization A'],
    'priority': 'critical',
    'due_date': datetime.now() + timedelta(hours=1)
})

# Generar reporte
report = coordination.generate_coordination_report('ACT-1')
print(f"Reporte de coordinación: {report['playbook_name']}")
print(f"Acciones coordinadas: {report['coordination_metrics']['total_actions']}")