Planes de Continuidad

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import pandas as pd
import numpy as np
from datetime import datetime, timedelta
import json

class BusinessContinuityManagement:
    def __init__(self):
        self.business_processes = {}
        self.continuity_plans = {}
        self.risk_assessments = {}
        self.recovery_procedures = {}
        self.testing_schedules = {}
        self.incident_tracking = {}
    
    def identify_critical_processes(self, process_id, process_data):
        """Identificar procesos críticos del negocio"""
        self.business_processes[process_id] = {
            'process_id': process_id,
            'name': process_data['name'],
            'description': process_data['description'],
            'department': process_data['department'],
            'criticality_level': process_data['criticality_level'],
            'business_impact': process_data['business_impact'],
            'dependencies': process_data.get('dependencies', []),
            'resources_required': process_data.get('resources_required', []),
            'max_downtime_hours': process_data.get('max_downtime_hours', 24),
            'recovery_time_objective': process_data.get('recovery_time_objective', 4),
            'recovery_point_objective': process_data.get('recovery_point_objective', 1),
            'stakeholders': process_data.get('stakeholders', []),
            'created_date': datetime.now()
        }
    
    def create_continuity_plan(self, plan_id, plan_config):
        """Crear plan de continuidad"""
        self.continuity_plans[plan_id] = {
            'plan_id': plan_id,
            'name': plan_config['name'],
            'description': plan_config['description'],
            'scope': plan_config['scope'],
            'critical_processes': plan_config.get('critical_processes', []),
            'activation_criteria': plan_config.get('activation_criteria', []),
            'recovery_strategies': plan_config.get('recovery_strategies', []),
            'communication_plan': plan_config.get('communication_plan', {}),
            'resource_requirements': plan_config.get('resource_requirements', []),
            'testing_schedule': plan_config.get('testing_schedule', {}),
            'review_schedule': plan_config.get('review_schedule', {}),
            'status': 'draft',
            'created_date': datetime.now(),
            'last_updated': datetime.now()
        }
    
    def assess_business_impact(self, process_id, impact_data):
        """Evaluar impacto al negocio de un proceso"""
        if process_id not in self.business_processes:
            return False
        
        process = self.business_processes[process_id]
        
        impact_assessment = {
            'process_id': process_id,
            'assessment_date': datetime.now(),
            'financial_impact': impact_data.get('financial_impact', 0),
            'operational_impact': impact_data.get('operational_impact', 'medium'),
            'reputation_impact': impact_data.get('reputation_impact', 'medium'),
            'regulatory_impact': impact_data.get('regulatory_impact', 'low'),
            'customer_impact': impact_data.get('customer_impact', 'medium'),
            'supplier_impact': impact_data.get('supplier_impact', 'low'),
            'employee_impact': impact_data.get('employee_impact', 'medium'),
            'technology_impact': impact_data.get('technology_impact', 'high'),
            'data_impact': impact_data.get('data_impact', 'high'),
            'overall_impact_score': 0
        }
        
        # Calcular score de impacto general
        impact_scores = {
            'financial': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'operational': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'reputation': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'regulatory': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'customer': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'supplier': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'employee': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'technology': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4},
            'data': {'low': 1, 'medium': 2, 'high': 3, 'critical': 4}
        }
        
        total_score = 0
        for impact_type, impact_value in impact_assessment.items():
            if impact_type in impact_scores and impact_value in impact_scores[impact_type]:
                total_score += impact_scores[impact_type][impact_value]
        
        impact_assessment['overall_impact_score'] = total_score
        
        # Determinar nivel de criticidad
        if total_score >= 30:
            impact_level = 'critical'
        elif total_score >= 20:
            impact_level = 'high'
        elif total_score >= 10:
            impact_level = 'medium'
        else:
            impact_level = 'low'
        
        impact_assessment['impact_level'] = impact_level
        
        # Actualizar proceso
        process['impact_assessment'] = impact_assessment
        process['last_impact_assessment'] = datetime.now()
        
        return True
    
    def create_recovery_procedure(self, procedure_id, procedure_config):
        """Crear procedimiento de recuperación"""
        self.recovery_procedures[procedure_id] = {
            'procedure_id': procedure_id,
            'name': procedure_config['name'],
            'description': procedure_config['description'],
            'process_id': procedure_config['process_id'],
            'recovery_type': procedure_config['recovery_type'],
            'steps': procedure_config.get('steps', []),
            'resources_required': procedure_config.get('resources_required', []),
            'estimated_duration': procedure_config.get('estimated_duration', 0),
            'success_criteria': procedure_config.get('success_criteria', []),
            'dependencies': procedure_config.get('dependencies', []),
            'escalation_procedures': procedure_config.get('escalation_procedures', []),
            'testing_requirements': procedure_config.get('testing_requirements', []),
            'created_date': datetime.now()
        }
    
    def activate_continuity_plan(self, plan_id, activation_data):
        """Activar plan de continuidad"""
        if plan_id not in self.continuity_plans:
            return False
        
        plan = self.continuity_plans[plan_id]
        
        activation = {
            'activation_id': f"ACT-{len(self.incident_tracking) + 1}",
            'plan_id': plan_id,
            'activation_reason': activation_data['activation_reason'],
            'activation_date': datetime.now(),
            'activated_by': activation_data['activated_by'],
            'severity_level': activation_data.get('severity_level', 'medium'),
            'affected_processes': activation_data.get('affected_processes', []),
            'estimated_duration': activation_data.get('estimated_duration', 0),
            'status': 'active',
            'recovery_procedures': [],
            'communication_log': [],
            'resource_allocations': [],
            'milestones': []
        }
        
        self.incident_tracking[activation['activation_id']] = activation
        
        # Actualizar estado del plan
        plan['status'] = 'active'
        plan['last_activation'] = datetime.now()
        
        return activation['activation_id']
    
    def execute_recovery_procedure(self, activation_id, procedure_id, execution_data):
        """Ejecutar procedimiento de recuperación"""
        if activation_id not in self.incident_tracking:
            return False
        
        if procedure_id not in self.recovery_procedures:
            return False
        
        activation = self.incident_tracking[activation_id]
        procedure = self.recovery_procedures[procedure_id]
        
        execution = {
            'execution_id': f"EXEC-{len(activation.get('recovery_procedures', [])) + 1}",
            'procedure_id': procedure_id,
            'start_time': datetime.now(),
            'executed_by': execution_data['executed_by'],
            'status': 'in_progress',
            'steps_completed': 0,
            'total_steps': len(procedure['steps']),
            'resources_used': [],
            'issues_encountered': [],
            'completion_time': None,
            'success': False
        }
        
        if 'recovery_procedures' not in activation:
            activation['recovery_procedures'] = []
        
        activation['recovery_procedures'].append(execution)
        
        return execution['execution_id']
    
    def update_recovery_progress(self, activation_id, execution_id, progress_data):
        """Actualizar progreso de recuperación"""
        if activation_id not in self.incident_tracking:
            return False
        
        activation = self.incident_tracking[activation_id]
        
        for execution in activation.get('recovery_procedures', []):
            if execution['execution_id'] == execution_id:
                execution['steps_completed'] = progress_data.get('steps_completed', execution['steps_completed'])
                execution['status'] = progress_data.get('status', execution['status'])
                
                if 'issues_encountered' in progress_data:
                    execution['issues_encountered'].extend(progress_data['issues_encountered'])
                
                if execution['status'] == 'completed':
                    execution['completion_time'] = datetime.now()
                    execution['success'] = progress_data.get('success', False)
                
                return True
        
        return False
    
    def schedule_plan_testing(self, plan_id, test_config):
        """Programar pruebas del plan"""
        if plan_id not in self.continuity_plans:
            return False
        
        test_id = f"TEST-{len(self.testing_schedules) + 1}"
        
        test = {
            'test_id': test_id,
            'plan_id': plan_id,
            'test_type': test_config['test_type'],
            'test_scope': test_config['test_scope'],
            'scheduled_date': test_config['scheduled_date'],
            'duration_hours': test_config.get('duration_hours', 4),
            'participants': test_config.get('participants', []),
            'test_scenarios': test_config.get('test_scenarios', []),
            'success_criteria': test_config.get('success_criteria', []),
            'status': 'scheduled',
            'results': {},
            'created_date': datetime.now()
        }
        
        self.testing_schedules[test_id] = test
        
        return test_id
    
    def conduct_plan_test(self, test_id, test_data):
        """Realizar prueba del plan"""
        if test_id not in self.testing_schedules:
            return False
        
        test = self.testing_schedules[test_id]
        
        test['status'] = 'in_progress'
        test['start_time'] = datetime.now()
        
        # Simular ejecución de prueba
        test_results = {
            'test_id': test_id,
            'start_time': test['start_time'],
            'end_time': test['start_time'] + timedelta(hours=test['duration_hours']),
            'participants_attended': len(test_data.get('participants_attended', [])),
            'scenarios_tested': len(test_data.get('scenarios_tested', [])),
            'scenarios_passed': len(test_data.get('scenarios_passed', [])),
            'scenarios_failed': len(test_data.get('scenarios_failed', [])),
            'issues_identified': test_data.get('issues_identified', []),
            'recommendations': test_data.get('recommendations', []),
            'overall_success': test_data.get('overall_success', False),
            'success_rate': 0
        }
        
        # Calcular tasa de éxito
        total_scenarios = test_results['scenarios_tested']
        if total_scenarios > 0:
            test_results['success_rate'] = (test_results['scenarios_passed'] / total_scenarios * 100)
        
        test['results'] = test_results
        test['status'] = 'completed'
        test['end_time'] = test_results['end_time']
        
        return True
    
    def generate_continuity_report(self, plan_id):
        """Generar reporte de continuidad"""
        if plan_id not in self.continuity_plans:
            return None
        
        plan = self.continuity_plans[plan_id]
        
        # Obtener procesos críticos
        critical_processes = []
        for process_id in plan.get('critical_processes', []):
            if process_id in self.business_processes:
                critical_processes.append(self.business_processes[process_id])
        
        # Obtener activaciones recientes
        recent_activations = [
            activation for activation in self.incident_tracking.values()
            if activation['plan_id'] == plan_id
        ]
        
        # Obtener pruebas recientes
        recent_tests = [
            test for test in self.testing_schedules.values()
            if test['plan_id'] == plan_id
        ]
        
        # Calcular métricas
        total_activations = len(recent_activations)
        successful_activations = len([a for a in recent_activations if a['status'] == 'completed'])
        
        total_tests = len(recent_tests)
        successful_tests = len([t for t in recent_tests if t.get('results', {}).get('overall_success', False)])
        
        # Calcular score de madurez
        maturity_score = self.calculate_maturity_score(plan, critical_processes, recent_tests)
        
        report = {
            'plan_id': plan_id,
            'plan_name': plan['name'],
            'report_date': datetime.now(),
            'plan_status': plan['status'],
            'critical_processes_count': len(critical_processes),
            'activation_metrics': {
                'total_activations': total_activations,
                'successful_activations': successful_activations,
                'success_rate': (successful_activations / total_activations * 100) if total_activations > 0 else 0
            },
            'testing_metrics': {
                'total_tests': total_tests,
                'successful_tests': successful_tests,
                'success_rate': (successful_tests / total_tests * 100) if total_tests > 0 else 0
            },
            'maturity_score': maturity_score,
            'recommendations': self.generate_continuity_recommendations(plan, critical_processes, recent_tests)
        }
        
        return report
    
    def calculate_maturity_score(self, plan, critical_processes, recent_tests):
        """Calcular score de madurez del plan"""
        score = 0
        
        # Factor de completitud del plan
        if plan.get('recovery_strategies'):
            score += 20
        if plan.get('communication_plan'):
            score += 15
        if plan.get('resource_requirements'):
            score += 15
        if plan.get('testing_schedule'):
            score += 10
        
        # Factor de procesos críticos
        if critical_processes:
            score += 20
        
        # Factor de pruebas
        if recent_tests:
            successful_tests = len([t for t in recent_tests if t.get('results', {}).get('overall_success', False)])
            if successful_tests > 0:
                score += 20
        
        return min(score, 100)
    
    def generate_continuity_recommendations(self, plan, critical_processes, recent_tests):
        """Generar recomendaciones de continuidad"""
        recommendations = []
        
        # Recomendaciones basadas en completitud del plan
        if not plan.get('recovery_strategies'):
            recommendations.append({
                'type': 'plan_completeness',
                'priority': 'high',
                'description': 'Definir estrategias de recuperación específicas',
                'action': 'Develop detailed recovery strategies for each critical process'
            })
        
        if not plan.get('communication_plan'):
            recommendations.append({
                'type': 'communication',
                'priority': 'high',
                'description': 'Desarrollar plan de comunicación de crisis',
                'action': 'Create comprehensive crisis communication plan'
            })
        
        # Recomendaciones basadas en pruebas
        if recent_tests:
            failed_tests = [t for t in recent_tests if not t.get('results', {}).get('overall_success', False)]
            if failed_tests:
                recommendations.append({
                    'type': 'testing_improvement',
                    'priority': 'medium',
                    'description': f'Mejorar plan basado en {len(failed_tests)} pruebas fallidas',
                    'action': 'Review and update plan based on test failures'
                })
        
        # Recomendaciones basadas en procesos críticos
        if not critical_processes:
            recommendations.append({
                'type': 'process_identification',
                'priority': 'critical',
                'description': 'Identificar y documentar procesos críticos del negocio',
                'action': 'Conduct business impact analysis to identify critical processes'
            })
        
        return recommendations

# Ejemplo de uso
continuity_mgmt = BusinessContinuityManagement()

# Identificar proceso crítico
continuity_mgmt.identify_critical_processes('PROC-001', {
    'name': 'Customer Order Processing',
    'description': 'Procesamiento de pedidos de clientes',
    'department': 'Sales',
    'criticality_level': 'critical',
    'business_impact': 'high',
    'max_downtime_hours': 2,
    'recovery_time_objective': 1,
    'recovery_point_objective': 0.5,
    'stakeholders': ['Sales Team', 'Customer Service', 'IT Team']
})

# Evaluar impacto al negocio
continuity_mgmt.assess_business_impact('PROC-001', {
    'financial_impact': 'high',
    'operational_impact': 'critical',
    'reputation_impact': 'high',
    'customer_impact': 'critical',
    'technology_impact': 'high',
    'data_impact': 'high'
})

# Crear plan de continuidad
continuity_mgmt.create_continuity_plan('PLAN-001', {
    'name': 'Business Continuity Plan 2025',
    'description': 'Plan de continuidad del negocio para 2025',
    'scope': 'organization_wide',
    'critical_processes': ['PROC-001'],
    'activation_criteria': ['System outage > 1 hour', 'Data breach', 'Natural disaster'],
    'recovery_strategies': ['Backup systems', 'Alternative processes', 'Remote work'],
    'communication_plan': {
        'internal': ['Email', 'Slack', 'Phone'],
        'external': ['Website', 'Social media', 'Press release']
    }
})

# Crear procedimiento de recuperación
continuity_mgmt.create_recovery_procedure('PROC-001', {
    'name': 'Order Processing Recovery',
    'description': 'Recuperación del procesamiento de pedidos',
    'process_id': 'PROC-001',
    'recovery_type': 'automated',
    'steps': [
        'Activate backup systems',
        'Restore data from backup',
        'Verify system functionality',
        'Notify stakeholders'
    ],
    'estimated_duration': 2,
    'success_criteria': ['System operational', 'Data integrity verified', 'Stakeholders notified']
})

# Programar prueba del plan
test_id = continuity_mgmt.schedule_plan_testing('PLAN-001', {
    'test_type': 'tabletop',
    'test_scope': 'critical_processes',
    'scheduled_date': datetime.now() + timedelta(days=30),
    'duration_hours': 4,
    'participants': ['CISO', 'IT Manager', 'Sales Manager'],
    'test_scenarios': ['System outage', 'Data breach', 'Natural disaster']
})

# Generar reporte
report = continuity_mgmt.generate_continuity_report('PLAN-001')
print(f"Reporte de continuidad: {report['plan_name']}")
print(f"Score de madurez: {report['maturity_score']}")
print(f"Procesos críticos: {report['critical_processes_count']}")

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class CrisisManagement:
    def __init__(self):
        self.crisis_events = {}
        self.emergency_contacts = {}
        self.communication_templates = {}
        self.escalation_procedures = {}
    
    def declare_crisis(self, crisis_id, crisis_data):
        """Declarar crisis"""
        self.crisis_events[crisis_id] = {
            'crisis_id': crisis_id,
            'title': crisis_data['title'],
            'description': crisis_data['description'],
            'severity_level': crisis_data['severity_level'],
            'crisis_type': crisis_data['crisis_type'],
            'declared_by': crisis_data['declared_by'],
            'declared_date': datetime.now(),
            'affected_systems': crisis_data.get('affected_systems', []),
            'affected_processes': crisis_data.get('affected_processes', []),
            'estimated_impact': crisis_data.get('estimated_impact', 'unknown'),
            'status': 'active',
            'response_team': crisis_data.get('response_team', []),
            'communication_log': [],
            'actions_taken': [],
            'resolution_date': None
        }
        
        return crisis_id
    
    def activate_crisis_response(self, crisis_id, response_data):
        """Activar respuesta a crisis"""
        if crisis_id not in self.crisis_events:
            return False
        
        crisis = self.crisis_events[crisis_id]
        
        response = {
            'response_id': f"RESP-{len(crisis.get('actions_taken', [])) + 1}",
            'crisis_id': crisis_id,
            'action_type': response_data['action_type'],
            'description': response_data['description'],
            'assigned_to': response_data['assigned_to'],
            'priority': response_data.get('priority', 'medium'),
            'start_time': datetime.now(),
            'status': 'in_progress',
            'completion_time': None,
            'success': False
        }
        
        if 'actions_taken' not in crisis:
            crisis['actions_taken'] = []
        
        crisis['actions_taken'].append(response)
        
        return response['response_id']
    
    def update_crisis_status(self, crisis_id, status_data):
        """Actualizar estado de crisis"""
        if crisis_id not in self.crisis_events:
            return False
        
        crisis = self.crisis_events[crisis_id]
        
        crisis['status'] = status_data['status']
        crisis['last_updated'] = datetime.now()
        
        if status_data['status'] == 'resolved':
            crisis['resolution_date'] = datetime.now()
        
        # Añadir entrada al log de comunicación
        crisis['communication_log'].append({
            'timestamp': datetime.now(),
            'message': status_data.get('message', 'Status updated'),
            'author': status_data.get('author', 'system')
        })
        
        return True
    
    def generate_crisis_report(self, crisis_id):
        """Generar reporte de crisis"""
        if crisis_id not in self.crisis_events:
            return None
        
        crisis = self.crisis_events[crisis_id]
        
        # Calcular duración
        if crisis['status'] == 'resolved' and crisis['resolution_date']:
            duration = crisis['resolution_date'] - crisis['declared_date']
        else:
            duration = datetime.now() - crisis['declared_date']
        
        # Contar acciones
        total_actions = len(crisis.get('actions_taken', []))
        completed_actions = len([a for a in crisis.get('actions_taken', []) if a['status'] == 'completed'])
        
        report = {
            'crisis_id': crisis_id,
            'title': crisis['title'],
            'severity_level': crisis['severity_level'],
            'crisis_type': crisis['crisis_type'],
            'declared_date': crisis['declared_date'],
            'resolution_date': crisis['resolution_date'],
            'duration': duration,
            'status': crisis['status'],
            'affected_systems': crisis['affected_systems'],
            'affected_processes': crisis['affected_processes'],
            'response_metrics': {
                'total_actions': total_actions,
                'completed_actions': completed_actions,
                'completion_rate': (completed_actions / total_actions * 100) if total_actions > 0 else 0
            },
            'communication_log': crisis['communication_log'],
            'lessons_learned': self.extract_lessons_learned(crisis)
        }
        
        return report
    
    def extract_lessons_learned(self, crisis):
        """Extraer lecciones aprendidas de la crisis"""
        lessons = []
        
        # Lecciones basadas en duración
        if crisis['status'] == 'resolved':
            duration_hours = (crisis['resolution_date'] - crisis['declared_date']).total_seconds() / 3600
            if duration_hours > 24:
                lessons.append({
                    'category': 'response_time',
                    'lesson': 'Response time was longer than expected',
                    'recommendation': 'Review and improve response procedures'
                })
        
        # Lecciones basadas en acciones
        actions = crisis.get('actions_taken', [])
        failed_actions = [a for a in actions if a['status'] == 'failed']
        if failed_actions:
            lessons.append({
                'category': 'execution',
                'lesson': f'{len(failed_actions)} actions failed during response',
                'recommendation': 'Review and improve action procedures'
            })
        
        # Lecciones basadas en comunicación
        comm_log = crisis.get('communication_log', [])
        if len(comm_log) < 5:
            lessons.append({
                'category': 'communication',
                'lesson': 'Limited communication during crisis',
                'recommendation': 'Improve crisis communication procedures'
            })
        
        return lessons

# Ejemplo de uso
crisis_mgmt = CrisisManagement()

# Declarar crisis
crisis_id = crisis_mgmt.declare_crisis('CRISIS-001', {
    'title': 'Major System Outage',
    'description': 'Critical systems down due to cyber attack',
    'severity_level': 'critical',
    'crisis_type': 'cyber_attack',
    'declared_by': 'CISO',
    'affected_systems': ['Order Processing', 'Customer Database'],
    'affected_processes': ['PROC-001'],
    'estimated_impact': 'high',
    'response_team': ['CISO', 'IT Manager', 'Security Team']
})

# Activar respuesta
response_id = crisis_mgmt.activate_crisis_response('CRISIS-001', {
    'action_type': 'incident_response',
    'description': 'Activate incident response team',
    'assigned_to': 'Security Team',
    'priority': 'critical'
})

# Actualizar estado
crisis_mgmt.update_crisis_status('CRISIS-001', {
    'status': 'resolved',
    'message': 'Systems restored and incident contained',
    'author': 'CISO'
})

# Generar reporte
report = crisis_mgmt.generate_crisis_report('CRISIS-001')
print(f"Reporte de crisis: {report['title']}")
print(f"Duración: {report['duration']}")
print(f"Lecciones aprendidas: {len(report['lessons_learned'])}")